tag:status.envato.com,2005:/historyEnvato Status - Incident History2024-03-29T14:54:41+11:00Envatotag:status.envato.com,2005:Incident/203658042024-03-27T11:00:02+11:002024-03-27T11:00:02+11:00Database maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:58</var> AEDT</small><br><strong>Scheduled</strong> - Database maintenance. You may not be able to log in or create new tokens at this time.</p>tag:status.envato.com,2005:Incident/203556982024-03-26T15:30:02+11:002024-03-26T15:30:02+11:00Database maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:52</var> AEDT</small><br><strong>Scheduled</strong> - API users will not be able to create new tokens during this time.</p>tag:status.envato.com,2005:Incident/201023262024-03-04T14:51:02+11:002024-03-04T14:51:02+11:00Envato Elements Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:08</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:12</var> AEDT</small><br><strong>Scheduled</strong> - We are performing maintenance on the Elements Subscription system on March 4th, 11:00 AM (Australia/Melbourne). We will be unable to process new subscriptions or update existing subscriptions for approximately 90 minutes. There may be interruptions to the Elements Subscription system for approximately 3 hours. Apologies for any inconvenience caused.</p>tag:status.envato.com,2005:Incident/200159692024-02-19T17:15:57+11:002024-02-19T17:15:57+11:00Scheduled maintenance<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>17:15</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:15</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:11</var> AEDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.envato.com,2005:Incident/198720542024-01-31T13:40:45+11:002024-01-31T13:40:45+11:00Author Platform is not available<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:40</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:35</var> AEDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with Author Platform. Our team is working to resolve this issue as quickly as possible.</p>tag:status.envato.com,2005:Incident/197879642024-01-22T15:39:42+11:002024-01-22T15:39:42+11:00Scheduled maintenance planned for Authors Reports<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>15:39</var> AEDT</small><br><strong>Resolved</strong> - We are pleased to inform you that the scheduled maintenance has been successfully completed, and the Author Reports functionality is fully operational. Our technical team has worked diligently to ensure a seamless transition and improved performance.<br /><br />Should you encounter any unexpected issues or have any questions, please don't hesitate to contact our support team. We are here to assist you.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:21</var> AEDT</small><br><strong>Investigating</strong> - We are currently undergoing scheduled maintenance to enhance our services and ensure optimal performance. Our technical team is hard at work to complete this maintenance as swiftly as possible.<br /><br />During this maintenance window, you might experience temporary disruptions in accessing the Author Reports platform and you won’t be able to use the reporting functionality available at https://authors.envato.com/reports<br /><br />Rest assured, we are committed to minimizing any potential impact on your experience and will do everything we can to have our services up and running smoothly at the earliest. Your patience and cooperation are highly appreciated.<br /><br />As soon as our scheduled maintenance is complete, we will send you an update. Until then, you can get the most up-to-date information on our status page: https://status.envato.com/</p>tag:status.envato.com,2005:Incident/191034402023-11-29T13:23:48+11:002023-11-29T13:23:48+11:00Temporary user data inconsistency<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:23</var> AEDT</small><br><strong>Resolved</strong> - We have successfully re-synced data for all customers who experienced data inconsistencies with signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:48</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for most affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>08:49</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for most affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>10:23</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for most affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>15:39</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for most affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:12</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for a subset of affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>09:45</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for a subset of affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:34</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for a subset of affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:39</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for a subset of affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:57</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced data for a subset of affected customers. We are investigating remaining issues related to data inconsistencies for a small number of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br /><br />The team is continuing to resolve any inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>18:14</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced the data on a subset of affected customers.<br />However there still remains data inconsistencies for a small subset of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br />The team is continuing to resolve these remaining inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:29</var> AEDT</small><br><strong>Update</strong> - We have successfully re-synced the data on a subset of affected customers.<br />However there still remains data inconsistencies for a small subset of customers with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23.<br />The team is continuing to resolve these remaining inconsistencies and will provide updates as we progress. As always, we appreciate your patience.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:09</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate issues related to data inconsistencies for a small subset of users.<br />This includes issues with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23<br />The team is currently working on safely syncing data for remaining affected users. We will continue to provide updates and appreciate your patience.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:54</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate issues related to data inconsistencies for a small subset of users.<br />This includes issues with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23<br />The team is currently working on safely syncing data for remaining affected users. We will continue to provide updates and appreciate your patience.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:59</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate issues related to data inconsistencies for a small subset of users.<br />This includes issues with subscriptions, signups, downloads and collections made during the period of 8:18 am AEDT 10/11/23 - 8:17 am AEDT 13/11/23<br />The team is currently working on safely syncing data for remaining affected users. We will continue to provide updates and appreciate your patience.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:09</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate issues related to data inconsistencies for a small subset of users. The team is currently working on safely syncing data for remaining affected users. We will continue to provide updates and appreciate your patience.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:35</var> AEDT</small><br><strong>Update</strong> - We are still investigating issues related to data inconsistencies for a small subset of users. The team is currently working on safely syncing data for affected users and we will continue to provide updates. Again, we appreciate your patience.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:44</var> AEDT</small><br><strong>Update</strong> - A subset of users are seeing inconsistent data from over the weekend. We are working on rectifying the underlying problem and have restored data for a number of users. The issue is still on going however and we are actively working to resolve this. Thank you for your patience.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:23</var> AEDT</small><br><strong>Update</strong> - A subset of users are still seeing inconsistent data from the last 72 hours. We are working on addressing the underlying problem and will provide updates as the variances are corrected. Thank you for your patience.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:34</var> AEDT</small><br><strong>Identified</strong> - A subset of users are seeing inconsistent data from the last 72 hours due to a syncing issue in our database. We are working on rectifying the issue. Thank you for your patience.</p>tag:status.envato.com,2005:Incident/191118362023-11-23T11:46:09+11:002023-11-23T11:46:09+11:00Incident Under Investigation - Author Reports<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>11:46</var> AEDT</small><br><strong>Resolved</strong> - The earlier issues affecting author daily earnings display are now resolved. Your dashboard should now accurately show your earnings. We apologise for any inconvenience and thank you for your patience.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:37</var> AEDT</small><br><strong>Identified</strong> - We're currently experiencing some issues and our team are working hard to resolve them. In the meantime you may see a delay in author daily earnings on your dashboard. Rest assured your earnings are being accurately recorded and will be updated as soon as possible.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:47</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an incident that may be affecting our Author Reports service. Our technical team is actively working to identify and address the issue to minimize any impact on your experience.<br /><br />We will keep you updated on the progress of our investigation and provide further information as soon as it becomes available.</p>tag:status.envato.com,2005:Incident/191010592023-11-13T10:13:41+11:002023-11-13T10:13:41+11:00Envato Elements Maintenance<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:13</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:41</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>06:13</var> AEDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>06:12</var> AEDT</small><br><strong>Scheduled</strong> - Envato Elements will be undergoing maintenance during this time and the site will be unavailable. We apologise for any inconvenience caused.</p>tag:status.envato.com,2005:Incident/190409302023-11-07T14:31:18+11:002023-11-07T14:31:18+11:00API maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:31</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> AEDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the API system. Creating and deleting tokens during this time may be affected. If errors are encountered, please wait and retry after the maintenance period has ended.</p>tag:status.envato.com,2005:Incident/189301502023-10-27T16:26:27+11:002023-10-27T16:26:27+11:00Incident Under Investigation - Author Reports<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:26</var> AEDT</small><br><strong>Resolved</strong> - We are please to inform you that the incident we recently experienced on our Author Reports service has been successfully resolved, and all services are now fully operational. Our technical team has diligently worked to address the issue and ensure a seamless experience for you.<br /><br />We understand the impact that incidents can have on your experience, and we sincerely apologize for any inconvenience caused. Your patience and understanding throughout this process have been greatly appreciated.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:27</var> AEDT</small><br><strong>Identified</strong> - The issue has been idenfitied and a fix is currently being applied.<br /><br />Thank you for your continued patience. We will provide further updates as things progress.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:06</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:04</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an incident that may be affecting our Author Reports service. Our technical team is actively working to identify and address the issue to minimize any impact on your experience.<br /><br />We will keep you updated on the progress of our investigation and provide further information as soon as it becomes available.</p>tag:status.envato.com,2005:Incident/186147892023-09-27T09:36:19+10:002023-09-27T09:36:19+10:00Elements non-English search outage<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:36</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:58</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring ongoing performance. Next update in an hour.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:36</var> AEST</small><br><strong>Investigating</strong> - An issue has been identified with non-English search terms. We are currently investigating.</p>tag:status.envato.com,2005:Incident/185504672023-09-20T15:15:41+10:002023-09-20T15:20:38+10:00Author Reports: incident under investigation<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>15:15</var> AEST</small><br><strong>Resolved</strong> - We are please to inform you that the incident we recently experienced on our Author Reports service has been successfully resolved, and all services are now fully operational. Our technical team has diligently worked to address the issue and ensure a seamless experience for you.<br /><br />We understand the impact that incidents can have on your experience, and we sincerely apologize for any inconvenience caused. Your patience and understanding throughout this process have been greatly appreciated.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:42</var> AEST</small><br><strong>Monitoring</strong> - Our technical team has implemented a solution to address the issue, and we are actively monitoring the situation to ensure its effectiveness.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:19</var> AEST</small><br><strong>Identified</strong> - Our technical team has successfully identified the root cause of the issue and is actively working on implementing a resolution</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:55</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating an incident that may be affecting our Author Reports service. Our technical team is actively working to identify and address the issue to minimize any impact on your experience.<br /><br />We will keep you updated on the progress of our investigation and provide further information as soon as it becomes available.</p>tag:status.envato.com,2005:Incident/180698722023-08-07T14:42:44+10:002023-08-07T14:42:44+10:00Elements is experiencing issues - both subscribe and payment details pages are affected<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:42</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:22</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:03</var> AEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:01</var> AEST</small><br><strong>Update</strong> - We're still investigating and diagnosing the issue.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:14</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.envato.com,2005:Incident/180258732023-08-02T13:18:33+10:002023-08-02T13:18:33+10:00Author Dashboard Scheduled Maintenance<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:15</var> AEST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:06</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:04</var> AEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.envato.com,2005:Incident/180176172023-08-01T17:13:26+10:002023-08-01T17:13:26+10:00Author Dashboard maintenance taking longer than expected<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>17:13</var> AEST</small><br><strong>Resolved</strong> - Maintenance is now complete.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>16:56</var> AEST</small><br><strong>Investigating</strong> - We apologise for the inconvenience but the scheduled maintenance is taking a little bit longer than anticipated.</p>tag:status.envato.com,2005:Incident/180163672023-08-01T16:30:28+10:002023-08-01T16:30:28+10:00Author Dashboard Scheduled Maintenance<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:31</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>13:19</var> AEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.envato.com,2005:Incident/172129132023-05-11T11:23:21+10:002023-05-11T11:23:21+10:00Unable to process subscriptions and access user account pages<p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:23</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>11:22</var> AEST</small><br><strong>Update</strong> - The third party has fixed the issue and all systems are operational.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:50</var> AEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:49</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating the issue, with a third party provide that may be causing the issues with customers ability to sign up for new subscriptions and to access their account page. <br /><br />We will update at 11:30AEST</p>tag:status.envato.com,2005:Incident/166815752023-03-29T12:52:52+11:002023-03-29T12:52:52+11:00Market API authentication maintenance<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:52</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:15</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:57</var> AEDT</small><br><strong>Scheduled</strong> - Market API may be unavailable for a few minutes during the maintenance. Requests to it may return authentication errors or timeout during that time.</p>tag:status.envato.com,2005:Incident/166237442023-03-24T09:42:24+11:002023-03-24T09:42:24+11:00Unable to access Elements Author Portfolio pages<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:42</var> AEDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:12</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been applied and pages appear to be restored. Monitoring is underway.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>08:58</var> AEDT</small><br><strong>Identified</strong> - We have identified the root cause and are working on a fix.</p>tag:status.envato.com,2005:Incident/166119322023-03-23T14:31:26+11:002023-03-23T14:31:26+11:00Author Dashboard Scheduled Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:31</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>13:51</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:16</var> AEDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.envato.com,2005:Incident/166060142023-03-23T11:02:00+11:002023-03-23T11:02:00+11:00Elements Intermittent Connectivity Issues Disrupt User Access to Website<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:02</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:52</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:26</var> AEDT</small><br><strong>Update</strong> - Our team is currently working on resolving this issue and we apologize for any inconvenience caused. We appreciate your patience while we work towards a solution.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:22</var> AEDT</small><br><strong>Update</strong> - Our team is currently working on resolving this issue and we apologize for any inconvenience caused. We appreciate your patience while we work towards a solution.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>07:20</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:56</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:59</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.envato.com,2005:Incident/165970522023-03-22T11:00:41+11:002023-03-22T11:00:41+11:00Elements Intermittent Connectivity Issues Disrupt User Access to Website<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:49</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:20</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:19</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.envato.com,2005:Incident/165331532023-03-18T01:20:21+11:002023-03-18T01:20:21+11:00Unable to accept/update some item types for authors<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:20</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:10</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:44</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.<br /><br />* New stock video uploads are operational again.<br />* New photo uploads are operational again.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:02</var> AEDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:11</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.envato.com,2005:Incident/163095852023-03-01T13:09:27+11:002023-03-01T13:09:27+11:00Email Provider Outage<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:09</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:08</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:02</var> AEDT</small><br><strong>Monitoring</strong> - Email provider has resolved the issue.</p>