Resolved -
This incident has been resolved. The Video Upload and Photo Manager tools are now operational again.
Jan 14, 18:47 AEDT
Monitoring -
A fix has been implemented and we are currently monitoring the situation.
Jan 14, 18:20 AEDT
Identified -
We believe we have identified the cause of this issue and are now working on a fix.
Jan 14, 17:43 AEDT
Update -
We are continuing to investigate this issue.
Jan 14, 13:27 AEDT
Investigating -
We are seeing reports that a number of users are seeing a 500 error when viewing the Upload tool and Photo Manager. We are currently investigating this issue.
In the meantime those experiencing this issue can follow the link below to sign out and sign back in again to resolve the issue.
https://account.envato.com/sign_out?to=author
Jan 14, 11:26 AEDT