Timeouts and error pages on Envato Elements

Incident Report for Envato

Resolved

We believe we have identified and fixed the cause of the outage.

Elements is now fully operational.

This is intended to be the last update for this incident.
Posted Nov 06, 2018 - 23:24 AEDT

Update

Users should be able to start using Elements again.

We have implemented a temporary fix for the database cluster capacity problem.

We are continuing our investigation.

We will provide an update in 15 minutes.
Posted Nov 06, 2018 - 23:06 AEDT

Update

We are investigating a database cluster capacity problem.

We will provide an update within the next 15 minutes.
Posted Nov 06, 2018 - 22:51 AEDT

Investigating

Our on-call engineers are currently investigating this problem.
Posted Nov 06, 2018 - 22:40 AEDT
This incident affected: Elements.