Elements search is experiencing degraded performance

Incident Report for Envato

Resolved

Elements is back online, and search functionality has been restored.

Thank you for your patience.
Posted Feb 04, 2019 - 20:53 AEDT

Monitoring

Our downstream providers have provided a fix for the issues affecting search. We're monitoring the situation and will provide another update within the next 30 minutes
Posted Feb 04, 2019 - 20:28 AEDT

Update

Our downstream provider is still working to restore service.

We will provide another update within the next hour.
Posted Feb 04, 2019 - 19:30 AEDT

Update

Our downstream provider is still working to restore service.

We will provide another update within the next 30 minutes
Posted Feb 04, 2019 - 19:04 AEDT

Update

Our downstream provider is still working to restore service.

We will provide another update within the next 30 minutes
Posted Feb 04, 2019 - 18:36 AEDT

Update

The Elements service has degraded into a major outage. Our downstream provider is still working to restore service.

We will provide another update within the next 30 minutes
Posted Feb 04, 2019 - 18:10 AEDT

Update

Our downstream provider is continuing to work towards restoring service.

We will provide another update within the next 30 minutes.
Posted Feb 04, 2019 - 17:47 AEDT

Update

Our downstream provider is continuing to work towards restoring service.

We will provide another update within the next 30 minutes.
Posted Feb 04, 2019 - 17:21 AEDT

Update

Our downstream provider has identified the cause of the issue and is working to restore service.

We will provide another update within the next 30 minutes.
Posted Feb 04, 2019 - 16:55 AEDT

Update

We are continuing to work with our downstream provider to restore search functionality.

We will provide an update within the next 30 minutes.
Posted Feb 04, 2019 - 16:31 AEDT

Update

We are continuing to work with our downstream provider to restore search functionality
Posted Feb 04, 2019 - 16:02 AEDT

Identified

We've identified an issue with our downstream provider and are working to restore the search functionality
Posted Feb 04, 2019 - 15:29 AEDT
This incident affected: Elements.